UltraTrade Withdrawal Policy
With UltraTrade, withdrawing funds online is safe, secured and quick. If at any time, during the process you are not clear about something, please feel free to contact our customer support by phone, email or live chat.
BEFORE APPLYING FOR A WITHDRAWAL REQUEST, PLEASE MAKE SURE THAT YOUR ACCOUNT IS FULLY VERIFIED!
If your account is not verified yet, please send us all the below documentations as soon as possible to the following email address: [email protected]
1. A copy of an official Identification document: Any government issued ID, Driver’s license, passport, etc. Containing: Full name and up to date photo, date of birth, current address, date of expiry. All the edges must be visible.
2. A copy of Proof of Address: A Bill (Phone/ Bank/ Utility/ Insurance) containing: full name, current address, date of issue. Please make sure the bill is of the past 3 months. Any older bills will not be approved.
3. If you deposit funds into your account using a credit/debit card, we require a color copy of the front and back of it. Front copy should include: Full name, the first 6 and last 4 digits (Please cover the middle 6 digits), expiry date. Back copy should include: Your signature (Please cover the CVV code). Credit Card copies without a signature will not be approved. All the edges of the card must be visible, and it must be clear to read.
Credit Card Withdrawal Process:
All funds invested by a credit card can be withdrawn to the same card only. The maximum withdrawal amount to a credit card cannot exceed the actual invested amount. Any additional funds can be withdrawn only via wire transfer.
A wire transfer withdrawal can be done for profit purposes only or for those accounts which were invested using a wire transfer method.
Approved wire transfer withdrawals are forwarded to our bank on the day of their approval and are usually sent out from our bank on the same day.
Wire transfers often make their way between several banks in several countries, and this can take a little longer as foreign financial institutions usually require a few working days to remit funds around the world.
Once processed, for any withdrawal via bank, wire transfer or credit card, please allow up to 7-10 business days for the funds to reach your bank account.
Bonus Trading Requirements: If you have not met the necessary bonus trading requirements at the time you made a withdrawal request, the bonus will be debited from your trading account.
Profits: Profit will be refunded via wire transfer only when the amount exceeds $100.
Note: Some banks and credit card companies may take time to process payments (especially in currencies where a correspondent bank is involved in the transaction). The funds will be returned to the bank account/credit card/other source from which the funds were debited.
In case you have any further questions, please e-mail us at [email protected]
In compliance with anti-money laundering regulations, UltraTrade is allowed to transfer funds only to an account under your name. UltraTrade may require additional information or documentation prior to releasing funds from your account.